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A Message To Toronto Fire Alarm Monitoring Clients
August 31, 2010
Dear Valued SafeTech Clients,
Re: Fire Alarm Verification Policy
SafeTech Alarm Systems has been protecting people and property for nearly 20 years. We work to offer the most reliable and effective security services available and to meet and exceed the needs of our clients.
Today I would like to inform you of a change in our dispatch process for clients in the Metropolitan Toronto area who are being protected by our fire detection services.
The City of Toronto now charges $350.00 for each emergency vehicle it sends to a premises with false fire alarm. Typically the city sends three trucks to each location, which leads to a $1050.00 fee for a false fire alarm.
In order to spare our clients from incurring this charge, our policy for handling fire alarms has changed. Effective immediately, and unless alternative arrangements have been made, SafeTech will only dispatch the fire department on verified fire alarms. When our monitoring station receives a fire alarm signal from a Metropolitan Toronto premises, our alarm monitoring station will call the emergency contact numbers we have on file in order to verify that there is an emergency situation taking place. As soon as the monitoring station determines that there is in fact a fire, the appropriate authorities will be contacted immediately and fire services will be dispatched.
This change in policy will reduce the number of false alarms reported to the fire department and will allow clients to avoid incurring this exorbitant new fee.
Due to this change, it is important that you ensure your emergency contact list is up-to-date and accurate. We suggest adding your neighbours to the call list.
I would like to thank you for working with SafeTech and look forward to continuing our relationship for many years.
If you have any questions regarding the new fire alarm policy or any other aspect of our service or if you would simply like to update your emergency contact information, please contact us at 416-229-9902.
Sincerely,
Sean O’Leary
President
Safetech Inc.
Dear Valued SafeTech Clients,
Re: Fire Alarm Verification Policy
SafeTech Alarm Systems has been protecting people and property for nearly 20 years. We work to offer the most reliable and effective security services available and to meet and exceed the needs of our clients.
Today I would like to inform you of a change in our dispatch process for clients in the Metropolitan Toronto area who are being protected by our fire detection services.
The City of Toronto now charges $350.00 for each emergency vehicle it sends to a premises with false fire alarm. Typically the city sends three trucks to each location, which leads to a $1050.00 fee for a false fire alarm.
In order to spare our clients from incurring this charge, our policy for handling fire alarms has changed. Effective immediately, and unless alternative arrangements have been made, SafeTech will only dispatch the fire department on verified fire alarms. When our monitoring station receives a fire alarm signal from a Metropolitan Toronto premises, our alarm monitoring station will call the emergency contact numbers we have on file in order to verify that there is an emergency situation taking place. As soon as the monitoring station determines that there is in fact a fire, the appropriate authorities will be contacted immediately and fire services will be dispatched.
This change in policy will reduce the number of false alarms reported to the fire department and will allow clients to avoid incurring this exorbitant new fee.
Due to this change, it is important that you ensure your emergency contact list is up-to-date and accurate. We suggest adding your neighbours to the call list.
I would like to thank you for working with SafeTech and look forward to continuing our relationship for many years.
If you have any questions regarding the new fire alarm policy or any other aspect of our service or if you would simply like to update your emergency contact information, please contact us at 416-229-9902.
Sincerely,
Sean O’Leary
President
Safetech Inc.
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