Click on a question for the answer:
What if I have pets?
Our latest design in motion sensors allows for pet movement while still providing protection. A pet immune motion sensor is specifically designed so that a pet under a certain weight will not cause an alarm. This is achieved through state of the art, dual sensor technology, located in the motion device. Pets under a certain weight do not have enough heat coming from their body to trigger the alarm.
What if I accidentally trip my alarm?
First and foremost remain calm, and simply enter your four digit security code. If your system still doesn’t disarm, press clear and try your code again. Then get your emergency response card (that contains your account number, the monitoring stations phone number and Safe-Tech’s phone number) and call the monitoring station to advise them that you accidentally tripped your alarm. You will need to tell the monitoring station your password and account number.
How long will it take to install my security system?
This all depends on the size of the system and accessibility for wiring. The typical “Free Alarm” system takes half a day to install.
How can my business benefit from C.C.T.V. cameras?
The installation of closed circuit television cameras will save your company thousand’s of dollars in loss prevention. The average retailer loses 5% of their inventory due to employee and customer theft. Statistics show that this loss can be cut in half with the addition of C.C.T.V. cameras.
What happens when the alarm goes off?
A trained dispatcher will call your home to verify if you have set the alarm off inadvertently by yourself and will ask for your password. If there is no answer after 5 rings or the correct password is not given, the proper authorities (Police or Guards) are immediately notified and dispatched to your premises. The monitoring station will proceed to go through the call list for the premises and try to reach a responsible party. The police or guards, once they have arrived will do a perimeter check of your premises, and look for any visible signs of forced entry. If none is found, they will leave. The alarm will reset itself after 4 minutes and the siren will stop sounding. If a break-in has occurred, the police or guards will notify the station, and report their findings to you.
How do false alarms occur?
– User error (i.e.. someone taking too long to leave)
– Poor quality equipment or faulty equipment
– Good equipment installed improperly
– Programming error
– Extreme weather conditions
What happens in the event of a power failure?
The system has a back-up supply battery, housed in the control panel, for this emergency. It will recharge itself once the power returns.
Can the system be set when we are in for the evening?
Yes, arming your system in “STAY MODE” disarms the interior motion detector(s) for freedom of movement while keeping the perimeter armed.
What is the advantage of having a monitored smoke detector?
Having a monitored smoke detector at your premise ensures that the fire department will be contacted if you have a fire emergency. A good photoelectric smoke detector will detect smoke particles caused by even a slow smoldering fire. If you are not at home, and do not have a monitoring service, odds are no one will hear your smoke alarm when you have a fire condition! Therefore it is important that someone monitor this device 24 hours a day! With this service, your smoke detector is continuously monitored through a 24 hour zone, even when your alarm system is not armed!
Do you pay more to have other devices monitored?
You pay the same monitoring fee regardless of what other devices are being monitored! Therefore it makes a lot of sense to have other devices installed, such as carbon monoxide and smoke detectors! This way you will maximize the value of your monitoring.
Do the police charge to respond to my premises?
The answer is probably. Depending on which area or region you reside, the police have implemented a cost recovery program for alarm dispatches. Check with your Safe-Tech security advisor for any applicable charge in your area.
How To Test Your Alarm System Locally
If you would like to verify that your Power, battery and siren are fully functioning, you can perform a local system test in the user menu section of your alarm system. Press [*][6] followed by your 4 digit [master code] and press [4]. The panel will perform the following; activate the Siren, keypad buzzer and all keypad status lights for 2 seconds, test the backup battery and transmit a reporting code to the central station.
How To Program Time and Date
To Program Time and Date you will have to enter the user menu section of your alarm system. Press [*] [6] and your [master code]. Now press [1] and enter the time and date using the following format [HH:MM] [MM/DD/YY]. Program the time using military standard, e.g., 8:00 pm = 20:00 hours. Press [#] twice to exit.
Alarm System Trouble Light Conditions
Trouble Light With Keypad Beeping
To view the trouble press [*][2] and make note of which zone light comes on. Below is a detailed list of all possible troubles on your system.
Trouble [1] Service Required – This light will be on if any of the following trouble conditions are detected on the panel: Low Battery, Bell Circuit, System Trouble, System Tamper, System Supervisory.
To determine what trouble you have press [1] again to view the specific trouble. If light 1stays on, it indicates you have a low battery condition, and need to replace your system battery. If another number shows on your keypad, please contact Safetech Technical Support.
Trouble [2] AC Failure – This trouble indicates that AC power is no longer being supplied to your system. You can check that the transformer has not been unplugged, or that any service is being done to the power in your area. If the problem persist, contact technical support for further assistance.
Trouble [3] Telephone Line Trouble – The telephone connection to the control unit is constantly being monitored to ensure your phone line is not being tampered with. If this trouble is present, make sure you have a dial tone on your phone line, ensure that your phone company is not working on the phone lines, as well as making sure no other devices are tying up the line like a fax machine, or DSL modem.
Trouble [4] Failure to Communicate (FTC) – This trouble is generated when a signal transmissions fails to reach the central station. The system will attempt a number of times to send a signal, after all attempts have failed to reach the central station, it will display this trouble. This trouble may appear in conjunction with Trouble [3]. Perform all the steps for Trouble [3], if the trouble persists, please contact SafeTech technical support.
Trouble [5] Zone Fault – This trouble indicates if any zone on the system is currently in a trouble condition. Press [5] on the Keypad, and it will indicate what zone is in trouble. Once you know which zone number is in trouble, check that the physical contact has not been tampered with for the particular zone, if everything appears to be normal, contact SafeTech technical support.
Trouble [6] Zone Tamper – This trouble will only be generated when a tamper condition is detected on a zone in your system. Press [6] to view what zone is in tamper. Once you have verified the zone, check to see if the contact has been physically tampered with, if everything appears normal, contact SafeTech technical support for further assistance.
Trouble [7] Device Low Battery – This trouble will only be generated when a Wireless device on the system has a Low Battery. Press [7] to view which wireless zone has the device low battery, once you view which zone has the low battery you may replace it, or call safetech technical support for further assistance.
Trouble [8] Loss of Time – This trouble will appear when the time and date need to be set on your system. To set your time and date, press [*] [6 ] [master code] [1] followed by the time in military format ie. 1330 011010 = 1:30 pm January 1 2010.
To stop your alarm from beeping, press [#] after pressing [*][2] to diagnose your trouble.
How to Disarm Your Alarm System
The user must enter through a door programmed as Delay. Upon entering, the keypad will emit a steady tone, and emit a pulsing tone during the last 10 seconds of entry delay to alert the user to disarm the system. Enter a valid user code to disarm the system. If an alarm occurred while the panel was armed, the Memory light and the zones that went into alarm will be flashing, or the keypad will display ‘Alarm in Memory’. Press the [#] key to return the keypad to the Ready state.
How To Stop Your Alarm From Beeping
Keypad Beeping
Beeping from your keypad indicates that there is a trouble condition.
To stop your alarm from beeping, press [*][2][#].
How To Arm Your Alarm System
Away Arming
The Ready light must be ON to arm the system. If the Ready light is OFF, ensure all protected doors and windows are secure or bypassed. To arm the system in the Away mode, either press and hold the Away function button for 2 seconds or enter a valid user code and leave the premises through a door programmed with entry delay. Upon arming, the Armed light will turn ON. If a user code was used to arm the system and Stay/Away zones are programmed, the Bypass light will turn ON and will turn OFF when a door programmed as Delay is violated. If the Audible Exit Delay option is enabled, the keypad will beep once every second during the exit delay, and three times a second during the last 10 seconds to alert the user to leave.
Stay Arming
The Ready light must be ON to arm the system. If the Ready light is OFF ensure all protected doors and windows are secure or bypassed. To arm the system in the Stay mode, either press and hold the Stay function button for 2 seconds or enter a valid user code and stay within the premises do NOT violate a door programmed as Delay. Upon arming, the Armed light and Bypass light will turn ON. If the Stay function button is used, the keypad will not beep during the exit delay. If a user code was used, the keypad will beep if the Audible Exit Delay option
How To Program A User Code
LED Keypad:
Press [*][5] followed by the Master Code. The Program light will flash. The keypad will turn ON the corresponding zone light to indicate a user code is programmed. Enter the 2-digit user to be programmed. The zone light will flash. Enter a new 4 digit user code or press [*] to delete the user code. After the user code is programmed or deleted, you may enter another 2-digit user to be programmed or press [#] to exit.
LCD Keypad:
Press [*][5] followed by the Master Code. The keypad will display the first user (user 01) and include the letter ‘P’ in the bottom, right corner if the user code is programmed. Scroll to the appropriate user and press the [*] key to program the user, or enter the 2-digit user number.
Enter a new 4 digit user code or press [*] to delete the user code. After the user code is programmed or deleted, scroll to another user or press [#] to exit.
How To Change Alarm System Master Code
LED Keypad:
Press [*][5] followed by the Master Code. The Program light will flash. Enter 40 and the new 4 digit master code. Press [#] to exit.
LCD Keypad:
Press [*][5] followed by the Master Code. Scroll to user 40 and press [*], or enter 40, enter new 4 digit master code. Press [#] to exit.
How To Delete User Code
LED Keypad:
Press [*][5] followed by the Master Code. The Program light will flash. Enter the 2 digit user you would like to delete, press [*] to delete user code, then press [#] to exit.
LCD Keypad:
Press [*][5] followed by the Master Code. Scroll to the user you would like to delete, or enter the 2 digit user number. press [*] to delete, press [#] to exit.
How To Bypass A Zone Code
LED Keypad:
Press [*][1] to enter the bypass mode. The Bypass light will flash. The keypad will turn ON the corresponding zone light to indicate a zone is bypassed. To bypass or unbypass a zone, enter the 2-digit zone number. Once the correct zones are bypassed, press [#] to exit. The Bypass light will be ON if any zones are manually bypassed.
LCD Keypad:
Press [*][1] to enter the bypass mode. If the Code Required for Bypass option is enabled, enter a valid user code. The keypad will display ‘Scroll to View Zones’. The keypad will display the programmed zone labels for the zones and include the letter ‘O’ in the bottom, right corner if the zone is violated or the letter ‘B’ if the zone is bypassed. Scroll to the appropriate zone and press the [*] key to change the bypass status, or enter the 2-digit zone number. Once the correct zones are bypassed, press [#] to exit.